Each consultant has many years experience of managing work-based learning contracts within work-based learning providers, employers and colleges. Most consultants are associate inspectors with the Adult Learning Inspectorate and/or Ofsted. The team of consultants used for each client is negotiated and agreed with the client at the start of the contract. Any changes to the project team during the contract are agreed with the client before additions or substitutions are made.

Each consultant is personally known to the Managing Director of ANTERIOR Management Limited and has worked with her on many occasions within a consultancy role or inspection role.

Each consultant has a call-off contract with ANTERIOR Management Limited. Each project a consultant works on is covered by a ‘Letter of Engagement’ which identifies the work required from the consultant. Each consultant is required to be covered for Professional Indemnity, Employer Liability and Public Liability with proof and currency held on file by ANTERIOR Management Limited. AML also holds Professional Indemnity, Employer Liability and Public Liability insurance.

All contracts are administered and monitored by the Managing Director of ANTERIOR Management Limited. Additional administration support is bought in when required.

Each consultant is required to produce a written report on the work they have done with each client. Each project is sent to ANTERIOR Management Limited where they are put into house style and checked by the Managing Director.

All work of ANTERIOR Management Limited is evaluated:

• Clients are asked to evaluate their work with ANTERIOR Management Limited
• Regular up-dates are supplied to NES Accounts Managers
• Training and workshops have a specific evaluation form
• A Project interim questionnaire or telephone survey is carried out
• Project reports are produced for NES

All correspondence and communication goes through ANTERIOR Management Limited.

All complaints are handled personally by the Managing Director of ANTERIOR Management Limited unless the complaint is against her, in which case an independent adjudicator is agreed with the client. All complaints are requested in writing. Written reports are gathered from all relevant personnel. The original complaint and the written reports are shared with the client’s contract manager. The Managing Director or independent adjudicator, as appropriate given the nature of the complaint, chairs a meeting with all relevant parties having given them sufficient time to consider the relevant reports. The objective of the meeting is to find a resolution to the complaint that is acceptable to all parties. The complainant has the right of appeal if no resolution is found that is agreeable to the complainant. The appeal is to an independent adjudicator agreed by those present at the complaint hearing.